Union Bank of India - A Tale of No Service & Poor Customer Experience

Union Bank of India is becoming a pale picture in the Indian financial services system with massive customer complaints owing to a lack of responses and unresolved queries despite multiple attempts. The issue pertains to its entire banking channels, be it branch banking, ATM, Internet banking, and so on. It‘s like customers have been caught in uncharted territory and are left on their own for resolution. Here’s a recount of the sufferings of its customers.

Failed IMPS Transfer is Normal But Money Not Coming Back Was the REAL FAILURE

Raj Nambiar, a Union Bank of India customer, made a funds transfer via Immediate Payment Service (IMPS) to his beneficiary‘s bank account. While the money got debited from Raj’s bank account, the money didn‘t reach the beneficiary’s account, sparking chaos about the failed transaction status. He called the banks customer care department and was allotted a complaint number. Raj was told that the money would be credited the next day.

Failing to receive a credit, he again called the customer care department to which the concerned executive told him that it would take one more day. A day later, when the money didnt come, Raj called again. This time, the executive transferred the call to his supervisor who said that he would raise a complaint. However, he could not assure him of the refund date.

Check the height of his frustration through this painful review.

Bank Executives Close the Loan Account Before the Deadline

Union Bank of India‘s loan department is aggressive, boosting its asset position. While that sounds great, their abrupt loan account closure calls for intense scrutiny. Such is the encounter ISRAR had with the bank. Here’s the review, check it out.

Customer‘s Contact Details Didn’t Get Updated Even After a Month of Request Registration

Oh! At a time when banking services such as mobile number updation should be super fast, Union Bank of India set an infamous standard by failing to update it even after a month of request registration by the Non-resident Indian (NRI) customer Carolina Pereira. She requested the Goa-based branch official to update her international number for OTP. However, even after a month, that didn‘t happen. What’s worse was the lack of positive responses from the bank official, forcing her to vent her frustration through these words.

480 Share Dematerialization Request Has Not Been Executed Even After Five Years

This is the story of a husband-wife duo whose 480-share dematerialization request made in February 2019 was not executed even after five years. They made constant visits and submissions only to see DELAYS. The value of the shares mentioned was INR 5 lakh. The bank erred in the husband‘s name, which was rectified after a long time. Besides, they are constantly harassed on the ’Power of Attorney‘ point, making share certificate accessibility extremely difficult. Poor guidance by the bank staff also played a part in their miserable experience. Here’s the long pain described aptly by the retired bank staff.